If you have questions about the Better Way Conference, you’ve come to the right place!

Here’s What You

Need to Know

Frequently Asked Questions about the Better Way Conference

Full conference pass attendees that are joining us in Bath receive access to all seven conversations, tea and refreshments, access to our sponsor and local marketplace stalls, and an opportunity for one-in-a-lifetime networking.

Individual event pass holders joining us in Bath have access to the conversations they hold tickets for, tea and refreshments, and access to our sponsor and local marketplace stalls.

In the interest of security, we won’t be releasing the event location until a week before the event. Rest assured that we have an excellent venue booked. We can’t wait to tell you all about it!

For security purposes, photo ID is required to be shown at the door. Examples include a driver’s license, other state ID, or passport.

We will have professional security on-site at the event to assist if and when necessary.

We will be releasing videos to the public for free after the 25th July, so please bear this in mind when purchasing.

This will be a gradual process where one conversation will be released each week.

It depends. Flying into London Heathrow Airport might be less expensive than flying into Bristol Airport. We recommend checking the cost to fly into both. Buses, trains, and taxis can take you from either place to the heart of Bath. Traveling from London to Bath takes around two hours while traveling from Bristol will take about an hour. Please visit Getting There for more info and links to bus, train, and taxi services.

Please be aware there is no luggage storage at the venue. Please do not bring laptops, and do not be offended if we ask you not to enter with larger bags and laptops.

Virtual conference attendees receive access to the BWC website, access to all seven conversations and live chat during the conference, and access to a special Telegram chat just for conference attendees. We will be releasing videos to the public for free after the 25th July, so please bear this in mind when purchasing.

Virtual passes are available only for the entire Better Way Conference, not by individual panels. See ticket pricing here.

If something prevents you from watching the conference virtually while it is live, don’t worry! Your virtual ticket comes with access to a live replay on our website for 30 days after the BWC ends.

Follow these instructions to watch:

One of the big goals of the Better Way Conference is to reach as many people as possible with valuable information. By limiting the number of tickets each person can purchase, it allows for more people to attend this one-of-a-kind event.

A full professional videography team will be filming and live streaming the event for virtual pass holders. Recordings will be available within 48 hours for ticket holders and will be made after 30 days for non-ticket holders. 

There are additional workshops being planned for the event that may require a fee. Check back for more details!

As all proceeds from the Better Way Conference go to support World Council for Health campaigns and initiatives, we do not provide refunds on in-person tickets or virtual conference tickets purchased on our website. We reserve the right to refund tickets only in special circumstances at our discretion. If you feel you require a refund, please contact us as soon as possible.

We do not anticipate any new measures preventing the BWC from happening Bath in May. But in the event that something does happen that prevents the BWC from occurring in person, the conference will be held virtually instead.

If for any reason the physical conference is postponed or canceled:

  • Full event ticket holders will be entitled to a refund of 80% of the ticket cost (plus a free virtual ticket)
  • Day ticket holders will be entitled to a refund of 60% of the ticket costs (plus a free virtual ticket)
  • Individual panel ticket holders will be transferred to a free virtual ticket

In this special circumstance, all ticket holders will have the option to donate 100% of their ticket cost to the World Council for Health.

Sometimes, when resetting your password and then trying to log back in, your browser may autofill the password field with the old password. If you receive the Invalid Login error, make sure you type your new password into the password box manually after resetting your password.

Still have questions?

Drop us a line if you still have questions.